Bond Street
DN11 0BZ

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Formal Complaint

Members of the public should contact our main reception for guidance on who to speak to about any queries or concerns.

Parents/Carers, please note that your child’s tutor, Learning Manager or subject teachers may not always be available to take your call immediately during the school day due to teaching and learning commitments. Parents should leave a message with Reception and we will endeavour to return all calls within 48 hours.

When contacting the academy, please include as much of the following information that is applicable to you:

  • Your name
  • Your telephone number and address
  • The name of your child, if from a parent
  • The name of the person you are wanting to contact, if known
  • Details about your enquiry

If you wish to submit a formal complaint please refer to our complaints policy here